Error messages or reject codes with Euro Direct Debit
Use the reject code to determine whether you can resubmit the direct debit order.
Please note:
Do not print this information, as it is regularly updated. Rabobank charges fees for chargebacks. Therefore, follow the steps in the manual carefully to avoid unnecessary chargebacks.
Most frequent Euro Direct Debit error codes
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| You have exceeded the maximum amount per direct debit order (refer to your contract). | Contact the bank, where relevant, to discuss an increase of the maximum limit. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| You have submitted a next rather than a first recurrent direct debit order | Resubmit the direct debit order(s) as the first. You may have changed the mandate identifier. | Resubmit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| Your direct debit order stated that the details have changed but you did not enter the changed details. | Enter the changed details. | Resubmit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| You submitted the direct debit order using an incorrect type. You used the first direct debit type whilst this should have been the next direct debit type. | Resubmit the direct debit order using the next direct debit type. | Resubmit the direct debit order using the 'next' direct debit type. |
| You submitted the direct debit order using an incorrect type. You used the same mandate identifier as the mandate identifier you used earlier for a one-off direct debit. | Use a new mandate identifier and notify the payee of the new identifier. You may do this solely in the event of a rejection due to an insufficient balance or a technical error. In other situations you will need to arrange for a new mandate to be signed. | Resubmit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| The IBAN from which you wish to collect the direct debit is blocked for (these) direct debits. The debtor or the debtor's bank may have blocked the account. | Contact the debtor to discuss the payment method. | You cannot resubmit a direct debit order for the same account number. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| Your debtor does not agree with the debit. | Contact your debtor. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| The direct debit is greater than the maximum amount or the maximum number of direct debits specified by the debtor. | Contact your debtor. A direct debit order can be resubmitted once your debtor has adjusted the maxima. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| The debtors bank is not reachable for this type of Direct Debit. | Contact the debtor to discuss the payment method. Banks in euro countries must be reachable for cross border SEPA Direct Debits. However, should you get this rejection message, please report this via Meldpunt IBAN-discriminatie of the Dutch National Bank. Banks in SEPA countries not using the euro must be reachable as of October 31 2016. Check the Registers of Participants in SEPA Payment Schemes under 'CORE SEPA Direct Debit' for the banks that are currently reachable. | N/A |
Most frequent Business Euro Direct Debit error codes
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| You may have exceeded the maximum amount per direct debit order (as specified in your contract). | Contact the bank, where relevant, to discuss an increase of the maximum limit. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| There is no correct registration of the mandate or the debtor has withdrawn the mandate. | Contact the debtor to arrange for the correct registration of the mandate. | Resubmit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. |
| The debtor has specified a lower maximum amount than the amount of your direct debit. | Ask your debtor to increase the amount in his registration. | Resubmit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| You have submitted a next rather than a first direct debit order. | Resubmit the direct debit order. NB: You may have changed the mandate identifier. | Resubmit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| Your direct debit order stated that the details have changed but you did not enter the changed details. | Enter the changed details. | Resubmit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| You used the first direct debit type whilst this should have been the next direct debit type. | Resubmit the direct debit order using the next direct debit type. | Resubmit a rejected first direct debit order as a 'next' or 'recurrent' direct debit order. |
| You used the same mandate identifier as the mandate identifier you used earlier for a one-off direct debit. | Use a continuous mandate for Business Euro Direct Debit. Use a new mandate identifier and have the debtor sign and register the mandate. | Resubmit a rejected first direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| The IBAN from which you wish to collect the direct debit is blocked for (these) direct debits. The debtor or the debtor's bank may have blocked the account. | Contact the debtor to discuss another payment method. | Contact the debtor to discuss another payment method. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| Your debtor has refused this specific direct debit. | Contact your debtor. | Resubmit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| The direct debit is greater than the maximum amount or the maximum number of direct debits specified by the debtor. | Contact your debtor. A direct debit order can be resubmitted only once your debtor has adjusted the maxima. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| You cannot use Business Euro Direct Debit to collect direct debits from private accounts. | Ask your debtor for his business IBAN. File the customer confirmation of the correct IBAN with the mandate. Have the debtor sign the registration form for his bank or make online arrangements for the registration. See also the Business Euro Direct Debit manual. | Resubmit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| The debtors bank is not reachable for this type of Direct Debit. | Contact the debtor to discuss the payment method. Not all banks are reachable for the SEPA Business-to-business Direct Debit; as this is not compulsory. As an alternative you may use the SEPA Direct Debit when the debtors bank is in a euro country or – in case of a non euro country - when the bank is registered in the Registers of Participants in SEPA Payment Schemes under 'B2B SEPA Direct Debit'. | N/A |
Other error codes
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| You have requested a cancellation. | Resubmit the batch. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| You have requested a cancellation. | Check your accounts. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| You have used a currency other than the euro. | Use the euro as the currency and resubmit the batch. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| See MS03 | See MS03 | See MS03 |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| The IBAN from which you wish to collect the direct debit is incorrect. | Ask your debtor for the correct IBAN. File the customer confirmation of the correct IBAN with the mandate. | Resubmit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| The IBAN from which you wish to collect the direct debit has been closed. | Ask your debtor for the correct IBAN. File the customer confirmation of the correct IBAN with the mandate. | Resubmit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| You have already submitted this direct debit batch. | Check your accounts. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| You have not entered your Collector ID or have not entered your Collector ID correctly. | Use the Collector ID specified in your contract and resubmit the batch. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| The batch you have submitted contains one or more errors. | Contact your bank. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| You have submitted an incorrect COR1 file type. | esubmit the batch using the correct product type. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| The debtor is deceased. | Not applicable. | Not applicable. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| You have not entered your debtor's IBAN. | Resubmit the direct debit order using the correct IBAN. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| You have not entered your debtor's IBAN. | Resubmit the direct debit order using the correct debtor name. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| You have not entered the creditor's name. | Resubmit the direct debit order using the correct creditor name. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
| Why do I see this error message? | What should I do? | How do I resubmit the direct debit order? |
|---|---|---|
| The transaction does not comply with the statutory requirements. | Contact your bank. | Submit a rejected first direct debit order as a 'first' or 'first recurrent' direct debit order. Submit a rejected next direct debit order as a 'next' or 'recurrent' direct debit order. |
Error codes (Business) Direct Debit order files
| Why do I see this error message? | What should I do? |
|---|---|
| This batch was already importer before. | Check your administration or import the file once more with a new MessageIdentification (MsgID) and PaymentInformationIdentification (PmtInfID). |
| Why do I see this error message? | What should I do? |
|---|---|
| The account is not correct, no part of the agreement or the settings are not correct. | Check the account number(s) in the batch(es). Are you using a bookkeeping link or Rabo Direct Connect, then check the settings. |
| Why do I see this error message? | What should I do? |
|---|---|
| The file format is incorrect or contains an error. | Check for errors in your direct debit file. You could also make use of our test portal for order files. |
| Why do I see this error message? | What should I do? |
|---|---|
| The file contains an error on the pointed line. | Check your order file on errors in the pointed line. The error can be a missing tag or a character that does not comply with the UTF8 direction. Use the format description at Rabobank.nl/seb or the test portal for order files. |
| Why do I see this error message? | What should I do? |
|---|---|
| The creditor ID in your batch does not meet your direct debit agreement. | Adjust the creditor-ID in your batch to the creditor ID in your agreement and initiate the order file once more. |
| Why do I see this error message? | What should I do? | ||||||||
|---|---|---|---|---|---|---|---|---|---|
|
|
| Why do I see this error message? | What should I do? |
|---|---|
| The date of collection is more than 14 days in the past or 365 day in the future. | Adjust the date of collection in your order file and upload the file once more. |
Resubmission of a rejected direct debit order
You resubmit your rejected direct debit order, depending on the direct debit method and the error message you received, either as a first or next direct debit order. Review which situation is applicable to you and then take the steps referred to below.
- Create a new direct debit order using the address book.
- Go to the 'Direct debit orders to be sent' screen.
- Change the type of mandate with the pencil to 'first' or 'first recurrent'.
- Save the change and send the direct debit order.
If necessary, change the direct debit type in your accounting package into 'first'.
- Create a new direct debit order using the address book.
Note: do not change any details! - Send the direct debit order.
- Create a new direct debit order of the 'next' or 'recurrent' type.
Note: do not change any details! - Send the direct debet order.
- Create a new direct debit order.
- Use a new mandate identifier.
- Select the 'one-off' type of mandate.
- Notify the debtor of the new mandate identifier.
- Send the direct debit order.
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